Inbound Telesales Representative (Hybrid)

About the role

Based in Lagos on a hybrid schedule, the Inbound Telesales Representative joins M‑KOPA’s Customer Retention team. You will be the first voice customers hear when they call to upgrade devices, explore new services, or need support, combining sales, retention and customer‑success responsibilities.

Key responsibilities

• Handle inbound customer upgrade and device requests from start to finish, verifying information and matching customers with appropriate products and plans.
• Identify natural upsell opportunities during each interaction and present additional products or services that enhance the customer’s M‑KOPA experience.
• Provide device and app support, troubleshoot issues, and ensure callers finish the conversation feeling more empowered.

Required profile

• Proven experience in a call‑centre or customer‑service environment with exposure to sales or telesales.
• Strong communication skills and natural empathy, able to listen, guide and build trust quickly over the phone.
• Comfortable using CRM systems and other digital tools, with a focus on accurate documentation.

Required skills

• CRM systems