Implementation Officer – Retail POS Onboarding

About the role

The Implementation Officer will guide new retail customers in Edo State through the adoption of Moniebook POS, ensuring the system becomes an integral part of their daily operations. This hybrid, outsourced position bridges sales and long‑term customer success by delivering high‑touch onboarding during the critical first 30‑60 days.

Key responsibilities

• Design and execute tailored onboarding programs that move customers from sign‑up to full operational use.
• Assist retailers with initial Moniebook POS setup and configuration to match their workflow.
• Deliver engaging live training sessions—both one‑on‑one and group—to educate staff on core features and best practices.
• Monitor usage data, transaction volume and feature adoption, intervening early with at‑risk customers.
• Build trust‑based relationships with key stakeholders, providing responsive and solution‑oriented support.
• Identify and resolve onboarding issues to ensure a smooth handoff to Account Managers.

Required profile

• Strong communication and interpersonal skills with a customer‑focused mindset.
• Ability to travel across multiple locations in Edo State.
• Comfortable working in a hybrid, outsourced environment.

Required skills

• Moniebook POS setup and configuration.
• POS system implementation.