Head of Retail Sales

About the role

We are looking for an energetic and commercially driven Head of Retail Sales to lead, scale and optimise our retail sales operations in a fast‑paced fintech environment. You will be responsible for driving revenue growth, managing large distributed teams and building high‑performance structures that consistently meet ambitious targets.

Key responsibilities

• Lead retail sales operations across multiple locations and regions.
• Manage, motivate and scale a large team of sales agents, team leads and supervisors.
• Develop and execute sales strategies to achieve and exceed revenue targets.
• Implement performance management frameworks to track, measure and improve team output.
• Set clear sales targets and KPIs, ensuring consistent achievement across all retail channels.
• Oversee daily sales operations and ensure efficiency across all touchpoints.
• Build and maintain structured sales processes, reporting lines and operational systems.
• Recruit, train and develop high‑performing sales talent.
• Monitor sales performance trends and optimise strategies for improved conversion and revenue.
• Ensure compliance with company policies, operational standards and regulatory requirements.
• Collaborate with cross‑functional teams to enhance customer acquisition, retention and overall experience.

Required profile

• Proven senior retail sales leadership experience, preferably in fintech, banking or telecoms.
• Strong track record of driving sales performance and revenue growth.
• Experience managing large sales teams (100‑200+ staff) across multiple locations.
• Demonstrated success in leading agents and achieving targets at scale.
• Solid understanding of sales structures, reporting frameworks and process optimisation.
• High energy, results‑oriented mindset with ability to thrive in a fast‑paced environment.
• Excellent leadership, communication and decision‑making skills.

Required skills

• None specified in the posting.