Front Office Manager

About the role

Radisson Hotel Group is looking for a dynamic Front Office Manager to lead the front desk team at its Benin City property. You will be the face of the hotel, ensuring every guest interaction—from check‑in to check‑out—delivers the brand’s "Every Moment Matters" promise.

Key responsibilities

• Oversee daily front office operations, including reservations, guest registration, billing and departure procedures.
• Lead, coach and schedule front desk staff to maintain high service standards.
• Manage front office budgets, inventory and financial reporting.
• Handle guest inquiries, complaints and special requests with professionalism and empathy.
• Coordinate with housekeeping, food & beverage and other departments to ensure seamless guest experiences.
• Monitor performance metrics and implement continuous improvement initiatives.

Required profile

• Proven experience in front desk or front office management within the hospitality sector.
• Strong customer‑service orientation with the ability to resolve issues promptly.
• Excellent verbal and written communication skills.
• Demonstrated leadership and team‑motivation abilities.
• Organisational talent to juggle multiple tasks in a fast‑paced environment.
• Adaptability to handle unexpected situations and shifting priorities.

Required skills

• In‑depth knowledge of front desk procedures, reservation systems and guest billing.
• Ability to train and develop front office staff.
• Effective time‑management and scheduling capabilities.

What we offer

• Opportunity to work with a global hotel brand renowned for its service culture.
• Professional development and career progression within the Radisson network.
• Engaging work environment that values teamwork and guest satisfaction.