Front Office Manager

About the role

The Front Office Manager leads the front desk team to deliver exceptional guest experiences while optimizing room inventory and revenue. This role ensures smooth check‑in/check‑out processes, maintains high service standards, and drives operational efficiency across the front office.

Key responsibilities

• Oversee daily front office operations, ensuring accurate room allocation, occupancy monitoring, and seamless guest interactions.
• Manage guest experience, resolve complaints promptly, and provide personalized service to VIP guests.
• Control reservation accuracy, support ADR, RevPAR, and occupancy targets, and promote upselling opportunities.
• Lead, coach, and schedule front office staff, conduct briefings, and identify training needs.
• Monitor cash handling, billing accuracy, and daily revenue reconciliation to prevent financial discrepancies.
• Ensure compliance with SOPs, grooming standards, and Bolton White Group service standards.
• Prepare daily occupancy reports, analyze guest feedback trends, and submit monthly performance reports.

Required profile

• Bachelor's degree in Hospitality Management, Business Administration, Tourism Management, or related field.
• Minimum 5 years of hospitality experience, including at least 3 years in a supervisory or management role within front office operations.
• Strong leadership, communication, problem‑solving, and conflict‑resolution abilities.

Required skills

• Proficiency with Hotel Property Management Systems (PMS).