Front Desk Officer (Reception)

About the role

The Front Desk Officer will be the first point of contact for visitors, parents, students and staff at Wellington College International Lagos. This role ensures a welcoming, professional experience that reflects the school’s values of kindness, courage, respect, integrity and responsibility.

Key responsibilities

• Greet and assist all visitors, managing registration, access and security in line with safeguarding protocols.
• Handle telephone, email and in‑person enquiries promptly, directing them to the appropriate department.
• Support VIP visits, prospective families, Open Days and other events to ensure a seamless experience.
• Coordinate meeting‑room bookings and provide administrative assistance to academic and operational teams.
• Manage incoming and outgoing correspondence, deliveries and courier services.
• Maintain accurate records, ensuring confidentiality and compliance with data‑protection policies.
• Collaborate with colleagues across departments to resolve enquiries efficiently.

Required profile

• Professional and courteous demeanor with strong customer‑service orientation.
• Excellent communication skills, both verbal and written.
• Ability to handle confidential information with discretion.
• Organised, detail‑oriented and able to multitask in a busy environment.

Required skills