Front Desk Officer – Reception & Customer Service

About the role

The Front Desk Officer will be the first point of contact for visitors, clients, and partners at Raybond Technical Limited, ensuring a professional and welcoming experience while supporting office administration.

Key responsibilities

• Greet and register visitors, direct them to the appropriate department, and maintain accurate visitor logs.
• Answer, screen, and route incoming telephone calls, taking messages when necessary.
• Maintain a clean, organized reception area and manage front‑desk supplies.
• Handle customer enquiries via phone, email, and face‑to‑face, providing accurate information and escalating issues as required.
• Record and follow up on customer complaints, feedback, and recurring enquiries.
• Provide general administrative support, including mail handling, filing, and preparing routine reports.

Required profile

• Bachelor’s degree or HND in Business Administration, Office Administration, Mass Communication, Public Relations, Hospitality Management, or related field.
• 2–4 years of experience in front desk operations, customer service, or administrative support.

Required skills

• Strong written and verbal communication skills.
• Proficiency in handling telephone systems and office correspondence.