Front Desk Officer

About the role

We are seeking a Front Desk Officer to be the first point of contact for clients and visitors at Powell Homes and Shelters Limited. The role involves managing reception duties, handling communications, and supporting client satisfaction in our real‑estate operations.

Key responsibilities

• Greet and assist clients and visitors professionally on behalf of the organization.
• Maintain a logbook for all incoming guests and clients.
• Act as the point of contact between managers and visitors.
• Answer all incoming calls and take messages.
• Collect, sort, and distribute correspondence.
• Handle customers’ requests and complaints.
• Track time and attendance of all staff.
• Manage the reception area, ensuring it is tidy, organized, and welcoming.
• Build and maintain strong relationships with new and existing clients.
• Maintain in‑depth knowledge of available properties, pricing, and features.
• Provide after‑sales support and ensure excellent client satisfaction.

Required profile

• HND or Bachelor’s degree in Mass Communication, Business Administration, or a related field.
• 2–4 years of experience in a similar front‑desk or customer‑service role.
• Must reside in Owerri.
• Excellent oral and written communication skills.
• Strong interpersonal, organizational, and time‑management abilities.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint