Front Desk & Help Desk Officer

About the role

We are looking for a professional, articulate, and customer‑oriented Front Desk & Help Desk Officer to be the first point of contact for visitors, clients, employees and other stakeholders. The role combines reception duties with first‑level technical support to ensure smooth daily operations.

Key responsibilities

• Welcome, register and direct visitors while complying with access and visitor‑management procedures.
• Maintain a clean, organized reception area that reflects the company’s brand.
• Answer, screen and route phone calls, emails and enquiries with excellent etiquette.
• Provide first‑level help‑desk support: log, track and escalate technical or service requests.
• Coordinate meeting schedules, conference‑room bookings and hospitality arrangements.
• Maintain accurate records of visitor registrations, support tickets, complaints and call logs using the company’s CRM and internal systems.
• Monitor and replenish front‑office supplies to keep the reception fully operational.
• Assist other departments with filing, document management, data entry and general administrative tasks.

Required profile

• Professional and welcoming demeanor with strong customer‑service orientation.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize and work under pressure.
• Attention to detail and strong organizational abilities.

Required skills

• Proficiency with CRM systems.
• Strong command of Microsoft Office Suite (Word, Excel, Outlook).
• Experience using help‑desk or ticketing software.