Fraud Desk Officer

About the role

The Fraud Desk Officer will safeguard the bank’s operations by monitoring, investigating, and reporting fraudulent activities across all channels and customer transactions. Working closely with internal teams, the officer ensures compliance with regulatory standards and helps maintain the institution’s reputation and financial integrity.

Key responsibilities

• Monitor transactions and operations for red flags or unusual patterns indicative of fraud.
• Receive, review, and escalate reported fraud incidents from staff, agents, and customers.
• Conduct investigations, prepare detailed reports, and recommend corrective actions.
• Collaborate with audit, risk, operations, and IT departments to analyse incidents and identify process weaknesses.
• Maintain an up‑to‑date fraud register and report to management and regulators such as CBN and NDIC.
• Perform root‑cause analysis on fraud trends and suggest policy or process improvements.
• Support anti‑fraud strategy development, tools, and awareness campaigns.
• Participate in staff training on fraud detection and reporting.
• Liaise with law‑enforcement agencies or legal advisors when required.
• Monitor digital channels (mobile banking, POS, internet banking) for suspicious activity.

Required profile

• Bachelor’s degree in Accounting, Banking & Finance, Economics, Business Administration or a related field.
• 2–4 years of experience in fraud desk operations, internal control, fraud investigation, risk management or audit within a financial institution, preferably a micro‑finance bank.
• Strong understanding of banking operations, micro‑finance systems, digital financial services and common fraud types.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint