First Mile & Last Mile Manager

About the role

The First Mile & Last Mile Manager will lead pickup and delivery operations across multiple Nigerian locations, ensuring exceptional customer service and operational efficiency. You will supervise a team of operators, drive performance improvements, and maintain compliance with safety and regulatory standards.

Key responsibilities

• Lead and supervise First Mile & Last Mile Operators, assigning daily tasks and routes based on workload and customer requirements.
• Provide guidance, training, and performance feedback to enhance team productivity and achieve KPIs such as on‑time delivery and vehicle utilization.
• Coordinate with Warehouse Operations, Procurement, and Customer Service to optimise logistics processes and resolve issues.
• Maintain accurate records of pickup/delivery activities, vehicle maintenance, and driver performance while ensuring compliance with transportation regulations and company policies.

Required profile

• Bachelor’s degree in Logistics, Transportation, or related field (preferred).
• 5+ years of logistics or delivery experience, including at least 2 years in a supervisory role.
• Strong leadership, communication, and organisational skills with the ability to work independently and as part of a team.

Required skills

• Proficiency with technology tools for route planning, tracking and reporting (e.g., GPS, route optimisation software).
• Ability to analyse performance data and implement corrective actions to meet targets.

What we offer

• An entrepreneurial yet structured environment with strong impact on Africa’s e‑commerce sector.
• Opportunities for personal and professional growth, including leadership development.
• A dynamic, professional team and exposure to a leading pan‑African tech company.