Field Support Specialist (Freelance / Dispatch)

About the role

We are seeking a reliable Freelance Field Support Specialist to provide on‑site IT assistance when full‑time engineers are unavailable or when dispatch activities require immediate attention. This role involves hands‑on support for desktops, laptops, peripherals, and meeting‑room technology across multiple locations.

Key responsibilities

• Deliver on‑site support for desktops, laptops, and peripheral devices.
• Install, configure, and maintain hardware and software according to company standards.
• Perform IMAC (Install, Move, Add, Change) tasks for IT assets.
• Troubleshoot hardware and software issues, providing break‑fix support.
• Coordinate with OEMs and vendors for repairs, replacements, and escalations.
• Manage IT inventory, asset tracking, and documentation.
• Create system images for laptops and desktops.
• Set up and troubleshoot printers and network printers.
• Support conference‑room AV equipment and meeting‑room technologies.
• Provide high‑touch VIP/end‑user support and adhere to SLAs.
• Resolve Office 365, user account, and compliance/security software issues.
• Support both Windows and Mac devices.
• Document incidents, resolutions, and contribute to knowledge‑base articles.
• Assist with after‑hours activities, events, and recurring meetings as needed.

Required profile

• Strong knowledge of desktop and laptop troubleshooting and configuration.
• Hands‑on experience with hardware support and peripheral devices.
• Basic networking understanding (DHCP, DNS, LAN connectivity).
• Experience with printer and network printer setup.
• Familiarity with Office 365 support.
• Good communication and interpersonal skills.
• Ability to work independently in a dynamic environment.
• Experience in inventory management and vendor coordination.

Required skills

• Desktop support
• Laptop support
• Peripheral device support
• Hardware installation
• Software installation
• IMAC processes
• Hardware troubleshooting
• Software troubleshooting
• OEM/vendor coordination
• Asset tracking
• System imaging
• Printer setup
• Network printer troubleshooting
• AV support
• Office 365
• Compliance software
• Security software
• Mac OS
• Windows OS
• DHCP
• DNS
• LAN connectivity