Fiber Coordinator – Manage Field Engineers & Network Operations

About the role

The Fiber Coordinator will oversee the daily activities of field Fiber Engineers, ensuring timely delivery of network projects and high‑quality service. This role acts as the bridge between technical teams and other departments, handling escalations and providing remote support.

Key responsibilities

• Manage the schedule and workload of field Fiber Engineers.
• Handle escalated complaints from internal departments.
• Prioritise and assign jobs based on urgency and impact.
• Provide remote technical assistance to engineers on site.
• Monitor field job quality and ensure compliance with standards.
• Track and verify timely submission of engineer reports.
• Report directly to the Head of Department.

Required profile

• B.Sc. or HND in Computer Engineering, Telecommunications or related field.
• Minimum 4 years of technical experience in telecom field operations.
• Strong written and verbal communication skills.
• Independent problem‑solver with a team‑oriented mindset.
• Ability to make fact‑based decisions under pressure.

Required skills

• Cisco routers configuration.
• Cisco switches configuration.
• CCNA certification (Cisco Certified Network Associate).
• Understanding of wireless communications.