Executive Assistant

About the role

The Executive Assistant will provide high‑level administrative support to the CEO of Stateside Bank, ensuring smooth daily operations and effective communication with internal and external stakeholders.

Key responsibilities

• Manage the CEO’s calendar, meetings, correspondence and appointments.
• Prepare executive reports, presentations, briefs and other official documents.
• Coordinate executive projects and follow up on action points across departments.
• Serve as first point of contact for customers across physical and digital channels, handling inquiries and supporting account opening and KYC compliance.
• Monitor customer complaints, coordinate resolution and gather feedback for service improvement.
• Support digital marketing campaigns and promotional activities to enhance brand perception.
• Assist the Head of Operations with banking operations, compliance processes and back‑office coordination.

Required profile

• Bachelor’s Degree or HND in Business Administration, Social Sciences or related field.
• 2–3 years of relevant experience in executive assistance, administration or customer service.
• Excellent written and verbal communication, strong organizational and multitasking abilities.
• High professionalism, discretion, integrity and attention to detail.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Outlook