Executive Assistant – Hotel Operations

About the role

The Executive Assistant will support the management team of the Sheraton Lagos Hotel by handling front‑desk interactions, correspondence, and a wide range of administrative tasks. This role ensures that guests, visitors, and staff receive prompt, professional service and that office operations run smoothly.

Key responsibilities

• Greet visitors, determine the purpose of their visit and direct or escort them to the appropriate destination.
• Open, read, and draft routine letters and attach relevant files to incoming correspondence.
• Take, distribute and file meeting minutes and handle incoming and outgoing mail.
• Create and maintain both paper‑based and electronic filing systems for records, reports and documents.
• Prepare letters, memos and other documents using word processing, spreadsheet, database or presentation software.
• Enter and retrieve information from computer databases, update records and respond to guest inquiries.
• Operate standard office equipment such as telephone, fax, photocopier and calculator.
• Document guest requests or complaints and communicate them to the appropriate personnel.

Required profile

• Professional appearance and adherence to company policies.
• Ability to maintain confidentiality of proprietary information.
• Strong interpersonal skills with a focus on clear, courteous communication.
• Physical ability to lift, carry, push or pull objects up to 10 pounds.
• Team‑oriented mindset with a willingness to support colleagues to achieve common goals.

Required skills

• Proficiency with word processing software.
• Proficiency with spreadsheet software.
• Proficiency with database software.
• Operation of standard office equipment (telephone, fax, photocopier, calculator).

What we offer

• Equal‑opportunity employment within a global hospitality brand.
• Access to a diverse, inclusive work environment that values cultural backgrounds.
• Opportunities for professional development and career growth.