End User Support Specialist – Port Harcourt

About the role

We are looking for an End User Support Specialist to be the first point of contact for employees in Port Harcourt who need assistance with IT hardware, software and network issues. You will ensure a smooth and positive experience by diagnosing problems, providing timely solutions and documenting all interactions.

Key responsibilities

• Diagnose and resolve hardware, software and networking problems for end‑users.
• Provide technical support via phone, email or in‑person, escalating complex cases when necessary.
• Assist with software installations, upgrades, configurations and monitor system performance.
• Maintain clear communication with users about issue status and resolution steps.
• Document all support tickets and contribute to knowledge‑base articles.

Required profile

• Strong customer‑service orientation with excellent written and verbal communication.
• Ability to work independently as well as part of a team.
• Organised, detail‑oriented and capable of prioritising multiple requests.

Required skills

• Computer hardware troubleshooting
• Software troubleshooting and configuration
• Fundamental networking concepts
• Windows operating system
• macOS operating system