Data Entry Officer

About the role

The Data Entry Officer ensures that customer accounts, product catalogs, inventory records, and pricing data are accurately entered and maintained within the Moniebook platform. Working closely with Onboarding Specialists and Account Managers, you keep data clean, enable fast go‑lives, reliable reporting, and a smooth experience for every retail customer.

Key responsibilities

• Input, update, and maintain merchant data, including product catalogues, SKUs, pricing, inventory levels, and customer profiles.
• Process bulk data imports from spreadsheets and CSV files, validating format and completeness before upload.
• Ensure all records adhere to Moniebook's data standards and naming conventions.
• Prepare merchant accounts ahead of onboarding by populating required product, inventory, and configuration data within agreed timelines.
• Review merchant‑submitted data templates for errors or missing fields and follow up to resolve gaps before entry.
• Support the setup of catalogue structures, tax configurations, and payment settings as directed by the Onboarding team.
• Conduct data validation checks, correct errors, duplicates, or outdated records, and cross‑reference data across spreadsheets, CRM, and POS backend.
• Flag and document data anomalies, routing them to the appropriate team for resolution.
• Maintain accurate records of data entry activities, import logs, and correction history in the CRM.
• Document common errors and resolutions to build a shared knowledge base and identify workflow bottlenecks for improvement.

Required profile

• Ability to work with spreadsheets and CSV files.
• Strong attention to detail and high accuracy.
• Capacity to meet agreed timelines for data preparation.
• Proactive in reviewing submitted data and following up on gaps.
• Effective collaboration with onboarding and account teams.

Required skills

• Data entry
• Spreadsheet handling
• CSV file processing
• CRM usage
• Familiarity with the Moniebook platform
• Data validation and quality assurance