Customer Support Internship – Remote (Nigeria)

About the role

Join the AixilCoils NextGenSoft Customer Support Internship Programme (Remote) and gain hands‑on experience supporting real users in a collaborative technology environment. You will work under the guidance of experienced mentors, develop in‑demand customer service skills and build practical experience that prepares you for a successful career.

Key responsibilities

• Respond to user inquiries via email, chat or ticketing systems.
• Provide accurate information and troubleshoot basic issues.
• Document interactions and maintain up‑to‑date support records.
• Escalate complex cases to senior support staff when necessary.

Required profile

• Currently enrolled in or recent graduate of a university or college.
• Strong written and verbal communication skills in English.
• Interest in technology and customer service.
• Ability to work independently in a remote setting.

Required skills

What we offer

• Remote internship with flexible hours.
• Mentorship from experienced customer support professionals.
• Opportunity to develop practical support skills in a tech environment.
• Potential for future employment based on performance.