Customer Success Intern (FMCG Market Measurement)

About the role

NielsenIQ's Customer Success team supports clients with client-focused solutions, reporting and analytical services, and helps them understand FMCG markets. This internship offers recent graduates hands-on experience in client servicing, data analytics, market measurement and business consulting, working alongside experienced Customer Success professionals. It is based in Lagos, Nigeria, on a hybrid basis.

Key responsibilities

• Prepare and deliver regular client reports, presentations and insights, and respond to client inquiries and routine data or reporting issues
• Track client requests so agreed service levels are met, and help maintain client satisfaction
• Analyse market, consumer and retail data to identify trends and insights, and contribute to actionable recommendations
• Maintain reporting templates, dashboards and other client deliverables, ensuring data accuracy and quality
• Work with Customer Success Managers, Operations, Data Science, Retail Analytics and other teams on projects that improve client service and efficiency
• Build relationships with clients and stakeholders, attend client meetings and review sessions, and prepare presentation materials and meeting summaries

Required profile

• Fresh graduate with a Bachelor's degree completed within the last 1-2 years; the listed fields include Economics, Computer Science/Engineering, Business Administration, Management Sciences, Marketing, Statistics, Mathematics, Accounting, Finance, Social Sciences or related disciplines
• At least one year of post-graduation work experience
• Awaiting or about to commence the one-year National Youth Service Corps (NYSC) programme
• Exposure to data analysis, research projects, customer service or business reporting is an advantage

Required skills

• Basic understanding of data analysis, interpretation and reporting
• Proficiency in Microsoft Excel and PowerPoint
• Familiarity with data visualization and analytical tools is an added advantage
• Strong numerical and analytical aptitude, attention to detail, communication skills and ability to work to deadlines

What we offer

• Hands-on experience with FMCG market data and analytics, and exposure to client management and business consulting
• Training on NIQ tools, platforms and methodologies
• Flexible working environment, volunteer time off, LinkedIn Learning and Employee Assistance Program