Customer Service Representative – Retail & Online Support

About the role

We are looking for a motivated Customer Service Representative to join R & R’s perfume boutique in Lagos. The role combines face‑to‑face assistance with online support, helping customers find the perfect fragrance and ensuring a smooth purchasing experience.

Key responsibilities

• Greet walk‑in customers and guide them in selecting perfumes that match their preferences.
• Respond promptly to inquiries received via WhatsApp, Instagram and other digital channels.
• Provide detailed product information, recommendations and process orders both in‑store and online.
• Handle complaints professionally and work towards quick resolutions.
• Assist with inventory monitoring, stock replenishment and visual merchandising as needed.

Required profile

• Minimum BSc or HND qualification.
• At least one year of experience in sales or retail (preferred but not mandatory).
• Strong communication and interpersonal abilities.
• Proactive, presentable and driven to achieve sales targets.
• Female candidates residing in Lekki Phase 1.

Required skills

• Basic proficiency in using WhatsApp, Instagram and other social media platforms for customer interaction.

What we offer

• Competitive monthly salary ranging from NGN 70,000 to NGN 150,000.
• Full‑time, on‑site position with immediate start for candidates ready to join.
• Opportunity to work in a dynamic retail environment focused on premium fragrances.