Customer Service Representative (Lagos)
HRLeverage · Lagos
Job description
About the role
The Customer Service Representative will support clients of HRLeverage Africa by handling inquiries, providing shipment updates, and ensuring a smooth shipping experience. This full‑time position is based in Lagos and requires a proactive approach to problem‑solving and relationship building.
Key responsibilities
- Attend to customer inquiries via phone, email or chat.
- Provide accurate updates on shipments and delivery status.
- Handle and resolve customer complaints promptly.
- Maintain accurate records of interactions and shipment details.
- Follow up with customers on pending requests.
- Build strong relationships to ensure customer satisfaction.
- Escalate unresolved issues to the appropriate team.
- Perform other duties assigned by the supervisor.
Required profile
- OND/HND or Bachelor’s degree in any related field.
- At least 1 year of customer service experience.
- Experience in logistics or freight forwarding is an advantage.
- Must reside near Amuwo, Lagos.
- Basic computer literacy.
Required skills
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Published 1 month ago
Expires 1 day from now
79 views · 0 interested
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HRLeverage
Lagos