Customer Service Representative – Lagos

About the role

Paga, a leading licensed financial services and payments company in Nigeria, is seeking a Customer Service Representative to join its Yaba, Lagos office. You will be the first point of contact for customers, handling inquiries across phone, chat and face‑to‑face interactions while promoting Paga’s suite of digital money services.

Key responsibilities

• Answer inbound calls, chats and in‑person queries in a courteous and professional manner.
• Provide accurate information on Paga products and services.
• Document customer interactions and fill out complaint forms for resolution tracking.
• Escalate unresolved issues to the appropriate department and follow up within 24 hours.
• Monitor call tracking, ensure timely callbacks, and maintain weekly activity reports.
• Visit agent outlets weekly and contribute to team targets.

Required profile

• University degree or HND equivalent.
• 1–2 years of experience in a call‑centre or customer‑service environment.
• Knowledge of customer‑service principles and ability to manage assertive or irate customers.
• Strong product knowledge and customer‑focused attitude.
• Completed mandatory NYSC.

Required skills

• Computer literacy with accurate and timely data entry.

What we offer

• Opportunity to work with a fast‑growing fintech leader.
• Professional development and career progression within a dynamic team.