Customer Service Representative

About the role

Truebond Global Investments, a Financial Services firm, is recruiting a full‑time Customer Service Representative. Based in Lekki, Lagos, the role focuses on providing support, managing client communications, and upholding high satisfaction standards.

Key responsibilities

• Inquiry & Complaint Resolution: respond promptly and professionally to customer queries via phone, email and other channels, resolving issues or escalating complex cases.
• Client Engagement: provide accurate product/service details, follow up on requests and support client satisfaction and retention initiatives.
• Records & Reporting: maintain clear, accurate records of interactions and compile regular customer service reports.
• Relationship Management: build positive, long‑term relationships with clients while handling standard administrative duties.

Required profile

• Bachelor’s degree or HND in Business Administration, Marketing, Mass Communication, Customer Relations or a related field.
• 2–3 years of experience in customer service, front desk, client relations or a similar role.

Required skills

• Excellent verbal and written communication skills.
• Strong interpersonal, organizational and problem‑solving abilities.
• Proficiency in Microsoft Office tools.
• Calm, patient and professional demeanor when resolving complaints.
• Strong attention to detail, customer‑focused orientation and high integrity.