Customer Service Representative

About the role

We are looking for a proactive Customer Service Representative to join our team in Marina, Akwa Ibom. You will be the first point of contact for clients interested in our agricultural exports, handling inquiries, orders, and after‑sales support.

Key responsibilities

• Respond to customer inquiries via phone, email and other platforms.
• Provide accurate product information and assist with order placement.
• Process orders, coordinate shipment tracking and maintain export documentation.
• Resolve complaints quickly and professionally.
• Liaise with sales and logistics teams to ensure smooth operations.
• Maintain up‑to‑date customer records.
• Build and nurture strong client relationships.

Required profile

• Previous experience in customer service, preferably in export or logistics.
• Excellent communication and problem‑solving abilities.
• Ability to multitask and manage time effectively.
• Strong attention to detail and organizational skills.

Required skills

• Microsoft Office
• CRM tools

What we offer

• Competitive monthly salary (NGN 70,000 – 150,000).
• Opportunity to work in a growing agricultural export company.
• Professional development and training.