Customer Service Representative

About the role

Jomav Homes is looking for a motivated Customer Service Representative to be the first point of contact for clients in its Marina office. You will handle inquiries, resolve issues and ensure a positive experience for our real‑estate customers.

Key responsibilities

• Respond promptly to customer questions via phone, email, chat or in‑person.
• Provide accurate information about products, services and company policies.
• Document all interactions and keep records up‑to‑date in the internal system.
• Escalate complex or unresolved cases to the appropriate team or supervisor.
• Collaborate with internal departments to achieve timely resolutions.
• Maintain service quality standards and contribute to a positive customer experience.

Required profile

• Minimum HND in Communication or a related field.
• Entry‑level candidates are welcome; up to 12 months of relevant experience is a plus.
• Strong verbal and written communication skills.
• Ability to stay calm, professional and solution‑oriented under pressure.
• Basic computer literacy and willingness to learn new software.

Required skills

• CRM proficiency.

What we offer

• Full‑time employment with a competitive monthly salary.
• Opportunity to grow within a dynamic real‑estate company.
• Supportive team environment and ongoing training.