Customer Service Representative

About the role

The Customer Service Representative is the primary point of contact for clients, prospective buyers, tenants and other stakeholders in the real‑estate sector. You will handle inquiries, resolve complaints and provide accurate information about properties and services, ensuring a positive experience throughout the client journey.

Key responsibilities

• Respond promptly to customer inquiries via phone, email, social media and in‑person visits.
• Provide accurate details on available properties, pricing, payment plans and company services.
• Handle complaints professionally and ensure timely resolution.
• Maintain and update customer records in the company database.
• Follow up with prospective and existing clients to ensure satisfaction.
• Coordinate with sales, legal and property‑management teams to address client requests.
• Assist clients with documentation processes, including subscriptions and allocations.
• Schedule property inspections, site visits and client meetings as needed.
• Prepare customer service reports and flag recurring issues.
• Support customer retention initiatives and ensure compliance with company policies.

Required profile

• Bachelor's degree or HND in Business Administration, Marketing, Estate Management, Mass Communication or a related field.
• 1–3 years of customer‑service experience, preferably in real estate.
• Excellent verbal and written communication skills.
• Strong interpersonal, problem‑solving and organisational abilities.
• Professional appearance and a customer‑focused attitude.

Required skills

• Proficiency in Microsoft Office Suite.
• Experience with CRM software.