Customer Service Manager

About the role

Ascentech is hiring a Customer Service Manager in Lagos (Victoria Island) to manage customer enquiries, complaints and escalations, coordinate after-sales services and build strong customer relationships. The role sits within the manufacturing and warehousing sector.

Key responsibilities

• Manage customer enquiries, complaints and escalations, ensuring timely resolution.
• Coordinate after-sales services, repairs, maintenance and warranty claims.
• Liaise with technical teams to resolve equipment-related issues.
• Monitor service requests and ensure prompt follow-up with customers.
• Build and maintain strong customer relationships.
• Maintain accurate records of complaints, service activities and warranty claims.
• Prepare customer service reports and identify areas for improvement.

Required profile

• Bachelor's degree or HND in Business Administration, Engineering or a related field.
• 2-4 years of relevant experience in customer service or after-sales service.
• Experience in HVAC, engineering or technical equipment industries is highly preferred.

Required skills

• Knowledge of warranty management, complaint resolution and service coordination.
• Strong communication, problem-solving and organisational skills.
• Proficiency in Microsoft Office and ERP/CRM systems.