Customer Service Associate – HIM Certified

About the role

Lily Hospitals Limited is seeking a proactive, customer‑focused Associate to be the first point of contact for patients and visitors. The role involves handling inquiries, resolving complaints, and supporting front‑desk operations while maintaining high service standards.

Key responsibilities

• Welcome and attend to customers and visitors professionally.
• Respond promptly to inquiries via in‑person, phone, and digital channels.
• Resolve complaints efficiently and escalate complex issues when needed.
• Provide accurate information about hospital services and products.
• Maintain accurate customer records and documentation.
• Collect and act on customer feedback to ensure satisfaction.
• Support administrative and operational tasks within the department.
• Uphold a professional appearance and adhere to service standards.

Required profile

• HIM (Health Information Management) certification (mandatory).
• Minimum HND or Bachelor’s degree in Business Administration, Mass Communication, Marketing, Health Information Management, or related field.
• 1–3 years of relevant customer service experience.
• Excellent verbal and written communication skills.
• Strong interpersonal, problem‑solving, and organizational abilities.
• Must reside in Warri, Delta State (no accommodation provided).

Required skills

• Microsoft Office applications

What we offer

• Attractive and competitive salary package.
• Professional and supportive work environment.
• Opportunities for career growth within the healthcare sector.