Customer Service Assistant

About the role

Aspire Consulting, an inclusive boutique recruitment and consulting firm based in Lagos, is looking for a Customer Service Assistant to join its client‑facing team. You will be the first point of contact for customers, handling inquiries and ensuring a positive experience.

Key responsibilities

• Answer incoming customer calls related to billing, product issues, service questions and general concerns.
• Maintain a professional tone and build rapport with every caller.
• Update and verify customer information in the service database during and after each interaction.
• Collaborate with the management team to stay informed about product updates and policy changes.

Required profile

• Minimum of 1 year experience in administrative services or a similar customer‑facing role.
• Strong verbal and written communication abilities.
• Leadership and interpersonal skills with the capacity to work under limited supervision.
• Proactive, organized approach to multitasking.
• Minimum qualification of OND, HND or BSc.

Required skills

What we offer

• Opportunity to work within a dynamic, inclusive consultancy environment.
• Professional development through continuous product and policy training.