Customer Operations and Relationship Officer

About the role

Trionlife Wellness International is hiring a Customer Operations and Relationship Officer in Lagos (Marina). The role sits between sales and production, managing customer orders end to end and building strong relationships with key accounts to drive repeat business and loyalty.

Key responsibilities

• Monitor and manage customer orders from confirmation through production, quality control and dispatch, working with Sales and Production to resolve delays and bottlenecks so orders are delivered on time.
• Keep customers informed about order progress, delays, expected completion dates and delivery arrangements.
• Maintain accurate customer records, including order history, purchase value and frequency, outstanding balances, complaints, preferences and last purchase date.
• Identify and prioritise high-value and high-potential customers, track inactive accounts and coordinate targeted follow-ups with the Sales team.
• Build strong relationships to improve satisfaction, loyalty and long-term engagement.
• Find opportunities for repeat business, reactivating inactive customers, increasing order size and purchase frequency, and work with Sales to turn relationships into sustainable growth.

Required profile

• Degree.
• 2 years of experience.