Content / Digital Marketing Officer (Hybrid)

About the role

Elvaridah is recruiting a Content / Digital Marketing Officer in Ojodu Berger, Lagos, working a hybrid schedule and reporting to the Hotel Manager / Marketing Director. The role combines digital marketing and content creation with digital customer service, aiming to build an engaged online community, convert digital leads and resolve customer inquiries promptly.

Key responsibilities

• Digital marketing and content (60%): plan, run and monitor campaigns across social media, search engines and email newsletters; create social posts, graphics, basic video and newsletters; manage the social media calendar; track website traffic, SEO and social metrics; identify trends and customer behaviour.
• Digital customer service (40%): act as the main contact for guests on social media DMs, comments, Google Reviews, email and live chat; handle inquiries, bookings, feedback and complaints; engage users and share customer stories weekly; log interactions in the CRM and escalate complex issues.
• SOPs: reply to social messages and live chats within 1 hour, emails within 2 business hours, log inquiries daily, and flag unresolved complaints within 12 hours.
• Content execution: finalise the monthly content calendar by the 25th, post 3-5 times per week, and send the biweekly email newsletter on schedule.
• Reporting: submit a biweekly performance report on reach, engagement and lead conversions, proposing two data-driven improvements each time.

Required profile

• Bachelor's degree in Marketing, Communications, Business or a related field.
• 2-3 years of experience in digital marketing or social media management; hospitality or service experience is an advantage.
• Strong written and verbal communication, customer-centred mindset, agility, analytical thinking and creativity.

Required skills

• Social media management tools (Meta Business Suite, Hootsuite, Buffer) and CRM software.
• SEO, Google Analytics and social media advertising (Meta Ads).
• Graphic design tools (Canva, Adobe Spark) and basic video editing.
• Email marketing platforms (Mailchimp, Sendinblue).

Salary: N200,000 - N250,000 per month. Application closing date: 30 November 2026.