Chief Operating Officer (COO)

About the role

The Chief Operating Officer will partner with the CEO to drive operational excellence across Khadasha Innovations Africa, overseeing all business functions and ensuring consistent execution throughout the organisation.

Key responsibilities

• Lead and oversee daily operations across all business functions.
• Drive operational excellence and continuous process improvement.
• Manage, coach, and develop department heads and operational teams.
• Implement performance management systems and operational KPIs.
• Improve customer service delivery and operational efficiency.
• Establish stronger accountability, governance, and execution discipline.
• Partner with the CEO to execute strategic initiatives and organisational transformation.
• Monitor business performance and ensure consistent execution across all branches.
• Identify operational risks and implement appropriate mitigation measures.
• Develop policies, procedures, and systems that support business growth.
• Strengthen cross‑functional collaboration and communication.
• Ensure teams meet agreed service standards, timelines, and performance expectations.

Required profile

• A Bachelor’s degree in a relevant discipline; a Master’s degree (MBA, M.Sc.) is preferred.
• Six to ten years of progressive leadership experience, preferably in freight forwarding, shipping, logistics or supply chain operations.
• Proven ability to lead cross‑functional teams and drive operational performance.
• Strong analytical, communication and problem‑solving abilities.
• Valid driver’s licence and willingness to travel when required.

Required skills

What we offer

• HMO health coverage.
• Company laptop and mobile phone.
• Direct exposure to the CEO and senior leadership.
• Opportunity to shape operational direction in a rapidly growing organisation.