Category Manager

About the role

Moniepoint is looking for a Category Manager to act as the trusted advisor for Moniebook customers after onboarding. The role focuses on ensuring customers derive maximum value from the all‑in‑one business management platform, driving satisfaction, retention and growth.

Key responsibilities

• Serve as the primary point of contact for assigned Moniebook accounts, building trusted relationships with business owners, managers and staff.
• Conduct regular check‑ins and business reviews to assess satisfaction, identify evolving needs and provide best‑practice guidance.
• Respond promptly to customer queries and issues, delivering efficient resolutions to prevent escalation.
• Promote adoption of Moniebook features, monitor usage signals and recommend actions that increase product stickiness.
• Identify upsell and cross‑sell opportunities, contributing to expansion revenue while supporting churn prevention.
• Track and report on key success metrics such as NPS, CSAT and retention rates.

Required profile

• Proactive, customer‑focused mindset with a strong commitment to client success.
• Excellent communication and relationship‑building abilities.
• Ability to analyse usage data and translate insights into actionable recommendations.
• Experience managing SaaS or technology‑based customer accounts is preferred.

Required skills