Assistant Protocol Officer

About the role

The Assistant Protocol Officer will support Africa Re’s Protocol Unit and Communications & Public Affairs function at the Head Office. This role ensures smooth travel, visa, and protocol operations for senior management, staff, and visiting dignitaries, adhering to corporate policies and high service standards.

Key responsibilities

• Coordinate protocol services for official meetings, events, and VIP visits, ensuring proper etiquette and smooth movement of guests.
• Process re‑entry visas, residence permits, diplomatic and service laissez‑passer documents, and ID cards for management and staff.
• Arrange travel logistics including flight bookings, ticket purchases, visa applications, accommodation, and departure procedures.
• Manage customs clearance for goods and vehicles and oversee protocol activities during statutory meetings such as Board and General Assembly sessions.
• Collaborate with the travel team, hotels, and service providers to negotiate cost‑effective terms within approved budgets.
• Follow up on refunds for hotel deposits, unused tickets, seat downgrades, and related matters.

Required profile

• Strong organizational skills with the ability to handle multiple travel and protocol tasks simultaneously.
• Excellent attention to detail and ability to follow established procedures and guidelines.
• Professional demeanor when interacting with senior officials, dignitaries, and external partners.
• Good communication skills, both written and verbal, in English.

Required skills