Assistant Manager - Operations

About the role

The Assistant Manager - Operations supports the Operations Manager in overseeing daily operations, ensuring efficient processes and maintaining high-quality service standards. The role covers team management, workflow coordination and continuous improvement, and reports to the Operations Manager or General Manager. It is based in Abuja, Nigeria.

Key responsibilities

• Assist in planning, organizing and managing daily operational activities to meet company objectives.
• Supervise and guide operational staff, providing training and support as needed.
• Monitor performance metrics and prepare reports for senior management.
• Identify operational bottlenecks and implement process improvements.
• Ensure compliance with company policies, safety standards and regulatory requirements.
• Collaborate with cross-functional teams such as sales, HR, finance and logistics.
• Handle customer inquiries and resolve escalated issues promptly.
• Take part in budgeting, forecasting and resource allocation.
• Assist with vendor management and procurement processes.
• Support the implementation of technology and systems to improve operational efficiency.

Required profile

• Bachelor's degree in Business Administration, Operations Management or a related field preferred.
• Minimum 3-5 years of experience in operations or management roles.
• Strong leadership and team management skills.
• Good communication and interpersonal skills, and ability to work under pressure and meet deadlines.

Required skills

• Proficiency in MS Office and operational software/tools.
• Preferred: knowledge of industry-specific regulations, experience with Lean, Six Sigma or other process improvement methods, strong analytical skills and attention to detail.

Working conditions include an office and/or on-site environment; occasional extended hours or weekend work may be required.