Admissions & Telesales Manager (Remote)

About the role

The Admissions Manager leads a remote, results‑driven team focused on telesales and digital communication to boost student enrollment for multiple university partners. The role combines strategic planning with hands‑on management of lead pipelines, fee collection, and cross‑department collaboration.

Key responsibilities

• Lead high‑conversion telesales initiatives targeting prospective students.
• Supervise, coach, and motivate Admissions Counselors to achieve daily performance targets.
• Oversee lead handling across CRM, WhatsApp, and ManyChat platforms, ensuring timely contact and proper documentation.
• Manage ManyChat and WhatsApp workflows to guarantee prompt, consistent responses to student inquiries.
• Communicate fee requirements and coordinate collection of application fees and enrollment deposits.
• Track and report on admissions performance metrics, providing data‑driven recommendations.
• Collaborate with marketing, CRM, and support teams to align lead quality, campaign targeting, and admissions workflows.

Required profile

• Bachelor’s degree in Business, Marketing, Education or related field (Master’s preferred).
• 3–5 years of telesales experience with a proven record of meeting targets.
• At least 2 years of experience managing or supervising a sales or admissions team.
• Prior experience in higher‑education recruitment is a plus.

Required skills

• Proficiency with CRM systems.
• Experience using ManyChat for automated messaging.
• Familiarity with WhatsApp communication workflows.
• Ability to analyze sales data and interpret performance dashboards.
• Competence in creating and customizing reporting tools.