Administrative Assistant / Front Desk Officer

About the role

This role is the main point of contact for Demag-Ben Resources, ensuring a professional and welcoming experience for clients, trainees and visitors while managing incoming communications. It supports smooth office operations, coordinates administrative tasks and provides logistical backing for the organisation's training initiatives and business activities.

Key responsibilities

• Greet and guide visitors, trainees and clients, and handle incoming telephone inquiries professionally
• Keep office files, records and correspondence organised and up to date, documenting training events and business operations accurately
• Coordinate the schedules of the Director and training facilitators, including appointment calendars, training timetables and event bookings
• Draft and manage official communications such as emails, letters and memos, acting as liaison between the organisation, external partners and NJFP Fellows
• Provide administrative and logistical support for planning and running training programmes and corporate events
• Monitor office inventory, manage supplies and keep the reception and office clean and business-ready