Sales and Admin Assistant (Housecall Pro)

About the role

A locally owned pest control company is looking for a highly organized Sales and Admin Assistant to act as the first point of contact for incoming customer inquiries. The role combines customer service, sales, scheduling and administrative support, turning leads into booked jobs while managing day-to-day operations in its CRM platform. It is a permanent, fully remote position with a Monday to Friday schedule of 10:00 AM to 2:00 PM PST (20 hours per week).

Key responsibilities

• Handle inbound customer calls as the main contact, giving pricing and service details.
• Convert inquiries into booked appointments through sales and communication.
• Manage customer records, scheduling, invoicing, payment collection and CRM updates in Housecall Pro.
• Coordinate with subcontractors, including sending disclosures, getting signatures and handling scheduling communications.
• Send customer-facing emails, service confirmations and follow-ups.
• Conduct lead generation outreach and support administrative operations and business growth.

Required profile

• Proven experience in customer service, sales, appointment setting or inbound call handling, with a track record of converting inquiries into booked appointments.
• Hands-on experience with Housecall Pro or a similar CRM/field service tool.
• Excellent English verbal and written communication, with a professional phone presence and relationship-building skills.
• Attention to detail, organization and multitasking, able to work independently with minimal supervision in a fast-paced environment.

Required skills

• Housecall Pro (or similar field service management software)
• Cloud telephony and Google Workspace / Microsoft 365

What we offer

• Permanent work from home
• Immediate hiring