Account Manager – Lagos

About the role

The Account Manager will be the primary point of contact between Upstream’s clients and internal teams, responsible for delivering the account plan and meeting commercial, financial and product targets. Based in Lagos, this role offers the chance to work on large mobile marketing projects for Mobile Network Operators and brands across multiple markets.

Key responsibilities

• Own the client relationship, manage expectations and ensure client satisfaction.
• Implement the account plan, negotiate contracts, monitor performance and maintain the monthly P&L.
• Coordinate local operational resources, including prizes, logistics, regulatory compliance and supplier contracts.
• Work closely with internal teams to deliver project plans on time.
• Monitor service performance indicators, traffic, message performance, complaints and customer satisfaction.
• Identify upselling opportunities, new services, products and marketing inventory.
• Source local partners and product opportunities while monitoring competition and risks.

Required profile

• 8+ years experience in Digital Services, Value Added Services, Consulting, Marketing or IT.
• Excellent client‑facing and negotiation abilities.
• Strong quantitative, analytical and problem‑solving skills.
• Ability to perform under pressure and deliver results.

Required skills