Account Manager

About the role

Moniepoint is seeking an Account Manager to act as the trusted advisor for Moniebook customers after onboarding. Based in Abuja and working in a hybrid mode, you will be responsible for ensuring clients derive maximum value from the all‑in‑one business management platform, driving satisfaction, retention and growth.

Key responsibilities

• Serve as the primary point of contact for assigned accounts, building trusted relationships with business owners, managers and staff.
• Conduct regular check‑ins and business reviews to assess satisfaction, understand evolving needs and provide guidance on best practices.
• Identify and act on expansion opportunities, including upsell and cross‑sell initiatives that increase revenue.
• Monitor usage data, spot adoption gaps and lead training or refresher sessions to boost feature utilization.
• Respond promptly to customer queries and issues, delivering efficient resolutions and preventing churn.
• Track and report on key success metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT) and retention rates.

Required profile

• Proven experience managing B2B customer relationships, preferably in a SaaS or fintech environment.
• Strong communication and interpersonal skills with a customer‑centric mindset.
• Analytical ability to interpret usage data and translate insights into action.
• Self‑motivated, proactive and comfortable working in a hybrid setting.

Required skills

What we offer

• Opportunity to work with Africa’s leading financial platform and innovative product suite.
• Hybrid work arrangement in Abuja.
• Collaborative culture focused on innovation, teamwork and growth.