Account Manager

Moniepoint Group

🇬🇧 English

Job description

About the role

Moniepoint is looking for an Account Manager to act as the primary trusted advisor for Moniebook customers after onboarding. The role focuses on driving long‑term satisfaction, retention and growth by ensuring customers extract maximum value from the platform and remain engaged partners.

Key responsibilities

Serve as the main point of contact for assigned accounts, building trusted relationships with business owners, managers and staff.
Proactively engage customers through regular check‑ins, address questions, and resolve issues before they escalate.
Educate customers on under‑utilised Moniebook features, provide training refreshers and promote adoption to increase product stickiness.
Monitor customer health signals such as login frequency, transaction volume and support tickets, identifying at‑risk accounts and implementing retention strategies.
Conduct Quarterly Business Reviews to discuss usage, business objectives and expansion opportunities.
Identify upsell and cross‑sell opportunities, contributing to expansion revenue.

Required profile

Required skills

Questions fréquentes

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Published 2 months ago

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