State Coordinator (POS)

About the role

The State Coordinator (POS) will lead and oversee all point‑of‑sale operations across the assigned state, ensuring smooth service delivery and revenue growth. Reporting to the Regional Manager, the role involves managing agents, merchants, and field officers while maintaining compliance with regulatory and company standards.

Key responsibilities

• Oversee and coordinate all POS operations within the state to ensure efficient service delivery.
• Recruit, onboard, and manage POS agents, merchants, and field officers across the state.
• Monitor daily POS transaction volumes, agent performance, terminal uptime and revenue growth.
• Ensure compliance with company policies, KYC requirements and regulatory guidelines from Nigerian authorities such as the Central Bank of Nigeria.
• Manage escalation and resolution of operational issues including terminal downtime, failed transactions, settlements, liquidity challenges and customer complaints.
• Collaborate with technical, support and operations teams to resolve system issues and improve POS performance.
• Develop and execute strategies to expand the agent network and increase market penetration within the state.
• Conduct regular training and performance reviews for POS agents and field teams.
• Analyse market trends, competitor activities and customer feedback to identify growth opportunities.
• Prepare and submit periodic performance, risk and operational reports to regional or national management.
• Ensure proper cash management, settlement accuracy and reconciliation processes in coordination with the finance team.
• Enforce fraud prevention measures and promptly report suspicious activities.
• Represent the company in engagements with local partners, merchants and government stakeholders when required.

Required profile

• Bachelor’s degree in Business Administration, Banking & Finance, Economics, Accounting, Marketing or a related field.
• Strong communication and interpersonal abilities.
• Analytical and problem‑solving skills.
• Technical and operational aptitude for managing POS networks and related systems.