Service Delivery Manager, IT Infrastructure & Residency Services

About the role

We are hiring an experienced Service Delivery Manager to own end‑to‑end service delivery across multiple enterprise customer accounts in Nigeria. You will lead a team of 40+ professionals, including onsite Resident Engineers, and act as the single point of accountability for governance, escalation management, customer satisfaction and business growth.

Key responsibilities

• Own and manage service delivery for all residency engagements across Nigeria.
• Oversee delivery across multiple customer accounts, ensuring consistency, quality and achievement of standardized objectives.
• Lead monthly and quarterly service reviews with customers to monitor performance and drive improvements.
• Act as the primary escalation point for service delivery issues and ensure timely resolution.

Required profile

• Bachelor’s degree in IT, Engineering or a related field.
• 10–15 years of experience in IT service delivery, with at least 5 years managing large teams of 30‑40+ people, including Resident Engineers.
• Proven experience in multi‑account delivery environments and strong stakeholder management.
• Background in AI‑enabled operations or digital transformation and hands‑on experience with Dell Infrastructure.
• Solid knowledge of cloud platforms such as Azure, AWS and hybrid environments.

Required skills

• AI‑enabled operations
• Dell Infrastructure
• Microsoft Azure
• Amazon Web Services (AWS)
• Hybrid cloud environments