IT Support

About the role

We are looking for an IT Support professional to deliver product training, system demonstrations and first‑level assistance to our clients and internal users. The role involves onboarding new customers, preparing documentation and ensuring users understand system features and best practices.

Key responsibilities

• Conduct product training sessions for clients and internal users.
• Deliver system demonstrations and presentations to prospective and existing clients.
• Assist clients with onboarding, setup and basic troubleshooting of IT solutions.
• Provide first‑level IT support and user assistance.
• Prepare training materials, user guides and documentation.
• Coordinate with the sales and business development team during demos and client engagements.
• Gather user feedback and report system issues or improvement areas.
• Ensure clients understand system features and best practices.

Required profile

• HND/BSc in Computer Science, Information Technology or a related field.
• Proven experience in IT support, training or software demonstrations (up to 2 years).
• Strong communication and presentation skills with a customer‑focused attitude.
• Basic knowledge of accounting.
• Ability to explain technical concepts simply and clearly.
• Willingness to learn new systems and technologies.
• Experience in an IT solutions or software company is an advantage.
• Prior experience in client training or technical presentations is an advantage.

Required skills

• Understanding of IT systems.
• Familiarity with software applications.
• Basic networking knowledge.