Service Advisor – Customer Support

About the role

Renmoney is seeking a Service Advisor to deliver fast, convenient, and expert support to its customers. You will handle inbound and outbound interactions, ensuring a friendly relationship while meeting performance targets.

Key responsibilities

• Meet performance, KPI, service level, quality and customer satisfaction standards.
• Handle calls, chats, emails and other interactions, providing first‑level support for account inquiries, requests and complaints.
• Make outbound calls to existing and potential customers.
• Assist customers through Renmoney’s onboarding platforms (website, mobile app) via chat or phone.
• Log and follow up on requests that require second‑level resolution, ensuring SLA compliance.
• Provide accurate information on Renmoney’s products and services.

Required profile

• University degree or equivalent.
• At least 2 years of experience in a sales‑related or customer service role.
• Strong attention to detail, excellent communication and listening skills.
• Willingness to work a flexible schedule and occasional overtime.

What we offer

• Competitive compensation.
• Opportunity to work with a passionate team in a flat‑structure environment.
• Beautiful onsite workplace in Ikoyi, Lagos.