Senior Relationship Officer – Commercial Banking

About the role

The Relationship Officer will build and maintain productive relationships with corporate customers, driving sustainable growth of Providus Bank’s commercial banking portfolio. The role involves promoting and marketing banking products, handling enquiries, and ensuring long‑term customer loyalty.

Key responsibilities

• Develop and maintain business contacts with existing and prospective customers to grow revenue and the customer base for corporate banking products and services.
• Initiate and agree with customers to up‑/cross‑sell the bank’s products/services and respond to enquiries, requests and issues promptly.
• Follow up on prospective sales opportunities from discussions with existing and prospective customers to ensure conversion of new or repeat business.
• Continuously engage the market to acquire new corporate banking customers by building and nurturing relationships based on trust, empathy, credibility, and ethics.
• Perform customer acceptance checks before onboarding corporate clients in line with bank policies and procedures.
• Conduct daily customer engagements via in‑person visits, telephone calls and emails to generate business and grow the personal banking customer base.
• Provide ongoing support on bespoke corporate banking services and identify opportunities to extend basic banking services.
• Liaise with the banking services team to ensure proper and timely onboarding of customers on mobile and CIB platforms.

Required profile

• Minimum Bachelor’s degree in Business, Marketing, Management or a related field.
• Minimum 8 years of experience in sales/marketing, currently working as a relationship manager in a commercial bank in Nigeria.
• Proven track record of building and managing corporate banking relationships.