Retail Sales Team Lead

About the role

Comercio Partners Limited, a Nigerian financial services company trading fixed income securities and equities and offering financial advisory and asset management services, is hiring a Retail Sales Team Lead. The role leads and coordinates the retail sales team to drive revenue growth, expand customer acquisition, increase product penetration and strengthen customer relationships, while overseeing team performance, customer experience and adherence to operational and regulatory requirements.

Key responsibilities

• Lead, motivate and manage the retail sales team to meet individual and collective sales targets; monitor performance, give coaching and feedback, and run regular sales meetings.
• Drive customer acquisition, cross-selling and upselling, and work with Brands, Marketing Communications, Sales Agents and Customer Experience on campaigns, promotions and partnerships.
• Deliver excellent customer service, resolve complaints and build strong customer relationships; keep the team up to date on product features, benefits, pricing and investment considerations.
• Support recruitment, onboarding, training and continuous development of sales staff.
• Ensure compliance with company policies, operational procedures and KYC requirements, and monitor sales documentation, onboarding, transactions and reporting.

Required profile

• Bachelor's degree in Business Administration, Marketing or another relevant discipline.
• At least seven years of relevant experience strictly in retail sales and business development in the capital markets space, with demonstrated team leadership.
• Proven track record of exceeding sales targets and growing revenue; investment products sales to high-volume retail customers is a strong advantage.
• Professional certifications in sales, marketing or investment management are an added advantage.

Required skills

• Leadership, coaching and motivation of a team.
• Prospecting, negotiation, cross-selling and revenue generation.
• Understanding of retail financial products and ability to analyse sales data and track KPIs.
• Proficiency in Microsoft Office and familiarity with CRM systems and sales reporting tools.