Recovery & Collection Officer

About the role

The Recovery & Collection Officer will be responsible for contacting customers to recover outstanding loans, negotiating repayment plans, and supporting the reduction of non‑performing loans.

Key responsibilities

• Contact customers for repayment of outstanding loans via phone calls, emails, and field visits.
• Negotiate repayment plans and ensure prompt collections.
• Maintain detailed records of all communications and recovery activities.
• Prepare daily, weekly, and monthly collection reports.
• Escalate delinquent accounts to management when necessary.
• Ensure compliance with regulatory standards and company policies during collection activities.
• Support in reducing non‑performing loans (NPL) and improving portfolio quality.

Required profile

• HND/B.Sc. in Business Administration, Finance, Accounting, Economics, or related field.
• Maximum of 2 years’ experience in loan recovery, credit control, or debt collection (preferably in financial institutions).
• Ability to work under pressure and meet collection targets.
• High ethical standards and integrity.

Required skills

• Strong negotiation and persuasive communication skills.
• Good knowledge of loan recovery procedures and regulations.