Psychosocial Support / Case Management Officer

About the role

The Psychosocial Support / Case Management Officer will deliver direct psychosocial assistance and case management to vulnerable populations in Madagali (Adamawa) and surrounding areas. Working under the PSS/CBP/CM Team Leader, the officer will also supervise local partners, ensure quality standards, and manage protection‑related cash assistance.

Key responsibilities

• Provide structured psychosocial support, lay counselling and complex case management to individuals and families.
• Supervise and coach partner PSS and case management assistants (2 PSS + 2 CM per LGA), ensuring gender‑balanced service delivery.
• Oversee all Cash‑for‑Protection/Individual Protection Assistance processes in line with DRC protection standards.
• Conduct quality assurance and technical supervision of partner teams.
• Promote integrated service delivery across safe spaces, health facilities and mobile outreach teams.

Required profile

• Experience in psychosocial support, case management or protection within humanitarian contexts.
• Ability to supervise and coach local staff and partners.
• Knowledge of gender‑balanced programming and cash‑based protection mechanisms.
• Strong communication skills and ability to work in insecure, field‑based environments.

Required skills

What we offer

• Six‑month fixed‑term contract with possibility of renewal.
• Opportunity to work with a leading international humanitarian organization.
• Field‑based experience in northeast Nigeria.