People Operations Coordinator

About the role

The People Operations Coordinator is the operational backbone of the HR function at EHA Clinics, delivering employee‑centered services across the full employee life cycle. This role blends front‑line support with precise administration, ensuring a smooth, engaging experience for all staff.

Key responsibilities

• Serve as the first point of contact for employee and manager inquiries on HR policies, benefits, payroll and workplace matters.
• Administer the eNPS survey end‑to‑end, from distribution to analysis and actionable reporting.
• Plan and execute employee engagement initiatives such as wellness programs, recognition activities and team‑building events.
• Coordinate benefits enrollment, changes and renewals, acting as liaison with vendors and educating staff.
• Manage probation tracking, schedule reviews, send reminders and ensure timely completion of confirmations.
• Prepare confirmation letters, update employee status in the HRIS and flag performance concerns to the People and Culture Manager.
• Provide accurate dashboards, analytics and reports to support people decisions.
• Maintain confidentiality and data‑protection standards for all employee records.

Required profile

• 2–4 years of progressive HR experience in a generalist or coordinator role.
• Experience with at least three of the following: HR helpdesk, payroll administration, benefits coordination, HR documentation/compliance, engagement surveys, HR reporting.
• Hands‑on experience administering eNPS or similar employee engagement surveys.
• Proven track record managing probation and confirmation processes.
• Familiarity with HRIS platforms such as BambooHR, Workday or SAP.

Required skills

• Computer literacy and strong communication skills.
• Caring, compassionate and professional demeanor.
• Ability to work under pressure with empathy and support.
• Leadership, teamwork and problem‑solving initiative.
• Excellent time‑management, organization and attention to detail.

What we offer

• Health coverage benefit
• Performance bonus
• 13th month salary
• Annual skills assessment